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The Dramatic Impact of AI and Chatbots on the Customer Service Sector




We’ve seen many changes in various industries already as a result of the tight integration of AI technology in them. Customer service is without doubt one of the most heavily impacted ones, and there are many reasons to believe that we’re only seeing the tip of the iceberg in terms of what’s possible there. Bots are all over the place now, and they can do many jobs significantly better than their human counterparts. That’s exactly why we’re seeing such a strong push for the adoption of chatbot services lately, and this will likely continue to be a major trend.

Changing Expectations

People’s expectations have changed significantly over the years, and companies must work hard to adapt their own services to this situation. It’s becoming more and more important to be able to provide accurate responses on short notice, even outside of traditional working hours. And using chatbots is a great way to enable that in your own services. It’s becoming more and more challenging to live up to the expectations of your users with traditional human resources, and it’s important for every business owner to realize that.

Faster, more Accurate Services

It’s also becoming critical to the success of any customer service operation to …

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